Customer Care

Your vehicle is important to us and so are you!

Our experienced staff provide the best customer care to help and guide our customers through the process of having their vehicle repaired, to ensure the experience is as hassle-free as possible.

We provide the following conveniences to make the process comfortable and stress-free.

Accident Guide

Being in an accident can be terrifying and stressful so we’ve prepared this handy Accident Guide to help guide you through what to do after the unfortunate event of an accident.


Modern waiting area

Wait in the comfort of an air-conditioned room with tea, Nespresso Coffee and chilled water available. There is also a courtesy telephone available to customers for contacting their insurance company or interested parties.


After-hours vehicle drop off

Our secure Key Drop Box system allows you to deliver your vehicle to us when it suits you. Whether that be before work, late at night or any time over the weekend.


Door-to-door service

We will help get you to and from our premises whenever possible. Live local? We can offer you a lift home! We can also collect you from the Yeerongpilly train station, or provide a complimentary taxi (conditions apply).


Replacement vehicles

We can help get you into a replacement vehicle so you’re not stuck without transport while your vehicle is being repaired (conditions apply).



Stay informed with our courtesy SMS updates while your vehicle is being repaired. Our friendly staff are also willing to chat if you have any questions. Find out more about the vehicle repair process in our handy Repair Process Guide.


Visa, Mastercard and EFTPOS facilities available

We accept all types of payments and can also process credit cards over the phone if required. Cash payments also accepted.


Vehicle security

24 hour video surveillance, security patrols with fully secured or undercover vehicle storage ensures your vehicle is safe at all times.


Call us today on (07) 3892 4249 to find out more about our services and how we can help you get back on the road quickly!