Accident Guide

What to do in the event of an accident

What to do in the event of an accident

It’s hard to think straight after you’ve been in accident. Your adrenaline’s racing and you’re panicking which makes it easy to forget what to do, or what questions to ask. That’s why we created our Accident Advice Kit (PDF) to ensure you won’t miss a thing.

Be prepared

It’s easy to ignore the possibility of it ever happening, but being prepared is one of the best things you can do. The Accident Advice Kit (PDF) from Excel Body Works takes you through the post-crash process step by step and helps you gather the information your insurer will require.Why not keep two copies in your vehicle so you can give one to the other driver!

What to say, and when to keep quiet

First and foremost, never admit to being at fault for the accident. In times of stress we might not take all factors into account and may be best to leave this decision to the insurers and experts.You also don’t want to make the situation any worse by accusing the other driver of being at fault. It is hard to predict how they will react.

Make as many notes as possible about the accident

Although it may be hard, try to stay calm and write down as much information as possible about what happened before, during and after the accident.Take lots of photos of the location, your vehicle, the other vehicle or vehicles involved, or anything else that might be relevant. Cameras on smart phones have made this process so much easier because you carry it with you all the time.

What to ask for

Anyone involved in an accident must provide their name and address, the registration number of their vehicle together with the name and address of the owner of the vehicle – remember, the person driving the other vehicle may not necessarily be the owner or the insured party.Sight the other persons Drivers Licence and make note of the licence number, address etc. If permitted, take an image of the licence – front and back. Obtaining the name of the other person’s insurance company is a good idea as well. You’ll need all this information for your insurance claim or for reporting the incident.

When to call the police

If someone is trapped or injured call Triple Zero (000).If there are hazards, you suspect drugs or alcohol is involved, or if someone left the scene without exchanging details – call Policelink 131 444.

Otherwise, as of January 2015, you no longer have to wait for police at the accident scene. If your vehicle required towing or you still wish to report the accident, call Policelink on 131 444. They will provide you with a report number to assist with insurance claims.

Should you drive your vehicle away?

It’s vital that you make sure your vehicle is roadworthy, and safe, before attempting to drive it away from the scene of the accident.If any airbags have been deployed, safety-related dash lights are on, large amount of fluid leaking from under the vehicle, or if your simply unsure, it’s not safe to proceed.

Some damage, like flat tyres and broken windscreens are easy to spot. But be cautious for hidden damage to areas such as the suspension or cooling system. These can cause steering failure or major damage to the engine. There is also the possibility of causing a further accident if you drive away in an unroadworthy vehicle.

In short, if you have even the slightest doubts about your vehicle, it’s probably safer to organise a tow truck and find another way home.

Organising a tow truck

Once again being prepared will really help. It’s your choice who tows your vehicle and where it gets taken to. So finding a reputable tow company and smash repairer in advance and keeping their contact details available in your vehicle, makes good sense.Take all your personal belongings out of the vehicle before it leaves.

Excel Body Works happily receives towed vehicles and can be contacted for assistance if needed on 07 3892 4249 anytime, including after-hours.

Call your insurance company

Call your insurance company as soon as you can and make a claim. Many companies have a 24hr claims service and will handle the whole process over the phone. They may also provide online claims lodgement.