Do you have choice of repairer?

4 Mar

Do you have choice of repairer?

If your car is damaged and covered by insurance, exercise your rights according to your insurer’s Product Disclosure Statement and choose who repairs your vehicle.

The beauty of choice means you decide the fate of your own vehicle and where it is repaired, rather than allowing the choice to be dictated by others.

However, not all smash repairers have the same equipment levels or specialise in particular vehicles and repair methods. That’s why it is important to do your research and choose a reputable repairer best suited to your needs.

Other advantages of choosing an experienced, reputable repairer such as Excel Body Works as your preferred repairer:

  • Conveniently located
  • Access to a free courtesy vehicle (for approved customers)*
  • One point of contact
  • You’ll know the repairer, their reputation, and have peace of mind
  • Complimentary car wash and vacuum
  • Repairer that specialises in a particular vehicle make
  • Repairer that has specialised technology such as computerised chassis realignment equipment to restore your vehicle to manufacturer’s specifications

At the end of the day you don’t want to become the victim of a vehicle repair that has be completed based on controlling costs rather than customer satisfaction and quality, which could compromise safety.

If you let your insurance choose your repairer, your insurance is the customer.
If you choose the repairer, you are the customer.

How to choose the right insurance policy

Check the Product Disclosure Statement carefully to see exactly what is covered, and what isn’t. Your car is a major asset and you need to be sure that if damaged, it is repaired correctly and taken care of properly.

Ask the insurer:

  • Do I have choice of repairer?
  • What happens if I choose my own repairer?
  • Do I have a say in how it will be repaired?

What to do when making a claim

Even if your policy allows choice of repairer, when lodging your claim you may be steered to where the insurer wants you to go for an estimate and vehicle repairs. The process of going with an independent smash repair facility may also be made to appear confusing, risky or difficult.

Be sure to exercise your rights according to your insurer’s Product Disclosure Statement and ask for the repairer of YOUR choice.

Some common concerns

My insurer said they won’t guarantee the repairs if I choose my own repairer.

We offer a lifetime guarantee on our workmanship. There is no need for your insurance company to guarantee our repairs. We guarantee them ourselves. We’ve been in business for over 45 years!

Our comprehensive guarantee means if any defects or faults are found to be a result of our workmanship, we will rectify the issue at no cost to you – we back up our workmanship with our lifetime guarantee (*conditions apply).

As members of the Motor Trades Association of Qld (MTA Q) we not only work to the Motor Vehicle Insurance and Repair Industry Code of Conduct, but also abide by MTA Queensland’s strict 10 Commitments to the Professional Circle.

Will repairs with Excel Body Works take longer?

Choosing Excel Body Works as your repairer does not mean that your repairs will take longer. We work with Insurers on a daily basis and can help guide you through the process. Once the estimate has been written it is submitted to the Insurance Company for approval.

We do our best to work around your schedule and are open as early as 7.30 am on weekdays. We offer our customers a free Courtesy vehicle for the duration of their repairs, as well as pickup and delivery of your vehicle*.

Why choose Excel Body Works?

  • Free quotes
  • Independently operated for over 45 years
  • Lifetime Workmanship Guarantee on repairs*
  • Free Courtesy Vehicles (to approved customers)*
  • We don’t just do quality smash repairs. We do superior customer service.


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