Repair Process

Repair Process

Our estimator will inspect and take digital images of your vehicle to determine the extent of damage. An estimate is then entered into our computer program to determine the cost of repair. However, there is often hidden damage that cannot be seen until the car is dismantled.

The estimate is either emailed to the insurance company or lodged on an online assessing program, depending on the insurance company process. The damage is then assessed by their assessor either from images or by visible inspection of the vehicle. There may be some negotiation on price and procedure if the vehicle is deemed repairable. Once this process is complete and we have written authority to commence repairs, the vehicle begins the actual repair process.

If vehicle already at our premises for repair, an estimated Completion Date given. Otherwise, a book-in date arranged and number of estimated repair days advised.

As soon as vehicle repairs are authorised and if the vehicle is already on-site, the required parts are ordered. If a part needs to be specially ordered, it may take longer to arrive. While most parts arrive very quickly, the repair process may be held up waiting on an integral part.

During the disassembly of the vehicle, hidden damage is often found and structural repairs are determined. This often requires scheduling an insurance re-inspection and ordering additional parts.

  • Vehicle re-inspected for hidden damage
  • Additional report written if necessary
  • Obtain additional repairs approval
  • Additional parts ordering if necessary

Structural repairs if found necessary, require specialist equipment and expertise to return vehicle back to factory specifications. A computer based measuring system is used to analyse the frame structure of your vehicle. This system ensures an accurate repair.

Repairs are carried out and replacement panels are trial fitted for correct fitment. Repairs continue to completion and all work is then inspected. Replacement panels removed again prior to vehicle being transferred to the paint area.

Paint preparation is a critical step in the refinishing process. All repaired or replaced panels are prepared for priming and sealing for the top and final coats of paint to be applied.

  • Initial inspection and check for areas to be painted
  • Sand repaired areas and check again for imperfections
  • Vehicle blown off and repaired areas masked off
  • Vehicle primed, un-masked and allowed to dry
  • Guide coat applied, sand primed areas and scour adjacent panels for blending
  • Vehicle blown off and washed with grease/wax remover
  • Vehicle placed in Downdraft Spray Booth Bake Oven and thoroughly masked up to prevent overspray to un-repaired sections
  • Vehicle undergoes multi-step refinishing process using waterborne paint system. Time for this process varies depending on size of job – small job approximately 2 hours – large can take up to a full day.
  • Spray Booth turned to Bake cycle – time for this process approximately 40 – 60 minutes
  • Un-mask vehicle and remove vehicle from spray booth
  • Vehicle returned to assembly area

When the paint process is complete, corrosion inhibitor is applied if required. Re-assemble vehicle and check all electrical operations and fluid levels. Adjust headlights if required.

The vehicle must now undergo its mechanical repairs. This could be a re-gas of the air conditioning system, a wheel alignment or a more involved replacement of suspension components or electronic repairs.

During the repair process the vehicle can accumulate some dust and is finally given a thorough clean. It is then that any minor fitment issues or paint blemishes will be found and rectified.

The vehicle undergoes its final inspection. If it passes, the owner will be notified that it is ready for collection.

When the customer arrives to collect their vehicle, all excesses and private accounts must be paid. At the vehicle, one of our staff will explain the repairs undertaken and answer any questions. The customer can then drive away in their vehicle that has been returned to its pre-accident condition.