Terms and Conditions
Lifetime Workmanship Guarantee
Excel Body Works take pride in producing an extremely high-standard finished product.
All repair work undertaken by us is covered by the Motor Vehicle Insurance and Repair Industry Code of Conduct (‘the Code’). Repair Warranties are detailed in section 7 of ‘the Code’.
Excel Body Works Service guarantee to rectify workmanship defects on all repairs carried out, for as long as you own the vehicle, with the following major exceptions:
- Normal wear and tear
- Any damage, failure or loss occurring after we have returned your completed vehicle to you, caused by accident, neglect, abuse, and/or improper maintenance
- Damage arising from exposure to extreme climatic changes including sea salt, ultra violet exposure, flood waters etc
- Damage to paint work arising from tree sap, bird or bat droppings, pollutants, animals and/or stone damage
Rust repair workmanship is only covered for a period of 12 months and there is no guarantee that rust will not return.
Obtaining service under this Guarantee
If you should find any fault with the repair, paint work, parts or materials used by Excel Body Works in the repair of your vehicle please contact us immediately to arrange an appointment to have your car inspected at Excel Body Works.
Upon determining that your claim qualifies for this warranty, we will make every effort to resolve the issue by one of the following:
- repair the quality issue in the workmanship;
- replace the part or
- pay the cost to repair the quality issue.
In all instances, we must be given the first opportunity to repair any quality related workmanship issues. This applies to each individual issue where applicable.
If you have any questions regarding this warranty and repairs that are covered under this warranty, please contact us.
General Terms, Conditions, Exclusions and Restrictions
Door-to-Door service, Pickup and Delivery Service, Complimentary Taxi:
These services are restricted to a 10km radius from Excel Body Works. At times we may not be able to offer this service due to circumstances beyond our control.
Free Vehicle Inspections:
Excel Body Works provides free vehicle inspections and reports on repairs not completed by us. While we endeavour to identify all possible issues, often hidden damage cannot be seen unless the vehicle is dismantled.
Please check with Excel Body Works if we are able to provide onsite quoting for your business.
If you are ‘not at fault’ in an accident, you may be eligible for a free (like for like) Accident Repair Rental Vehicle through a third party company providing the ‘at fault’ party is fully comprehensively insured. The provision of an Accident Repair Rental Vehicle by a third party company is an agreement between you and the third party company and subject to their Terms and Conditions and availability. If all required criteria is met the Accident Repair Rental Vehicle may be delivered direct to you by the third party company. The cost of the Accident Repair Rental Vehicle is recouped by the third party company direct from the ‘at fault’ party’s insurance company.
If provision of an Accident Repair Rental Vehicle by a third party company is unavailable to you, you may be eligible for a Replacement vehicle from Excel Body Works. Your use of a replacement Vehicle will be subject to availability and to Terms and Conditions of the Excel Body Works Replacement Vehicle Agreement. Bookings are required, so please contact our customer service staff with any queries.
Assistance in applying for a free Hire Vehicle for ‘not at fault’ insurance claims:
Approval for a free Accident Repair Rental Vehicle will be at the discretion of the third party company and subject to meeting all their required criteria. The provision of a free Accident Repair Rental Vehicle by a third party company is an agreement between you and the third party company and subject to their Terms and Conditions and availability.
A free hire vehicle may also be included in your insurance policy and may be beneficial for you to check with your particular insurance company’s claims department.
Depending on the make and model of the truck, there may be limitations in the work that Excel Body Works can complete. Please talk to an Estimator at Excel Body Works for further details about your particular truck.
Excel Body Works may at any time revise these Terms and Conditions without notice. The amended terms will be effective upon posting on this website. Your use of our website and/or services therefore binds you and indicates your continued agreement with our ‘Terms and Conditions’.